Service workers are more likely to be depressed

According to a new study by the University of Oregon and Portland, such work increases the risk of stress and sleep problems. This is due to intermittent customers and tip addiction.


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on the results of a national health study in which 5,300 men and women aged 24 to 33 years participated. It was found that waitresses are more likely to be depressed than girls with a fixed salary. This is due to the fact that the former are forced to "put on a happy face" regardless of the behavior (rudeness or injustice) of the client.

Sarah Andrea

candidate of epidemiology at the School of Public Health

- Mental health problems are associated with the erratic nature of work. This also includes low wages, lack of control over working hours and shifts. On average, tip-dependent employees live almost two times poorer than those who work for salaries.

Service workers are more likely to be depressed

Ramani Durvasula


, licensed clinical psychologist and psychology professor at the University of California

- Working for a “tip” is not just about following the rules and fulfilling certain responsibilities. Employees are constantly exposed to the whims of customers, endure their antics. This level of unpredictability and lack of control is very annoying, and increased stress causes poor mental health.

Jan Bun-Heinonen


, University of North Carolina, co-author of the study

- Employees cannot satisfy every guest’s whims. The idea "the customer is always right" is suitable for a business plan, but the results of the study show that such a mentality negatively affects the health of employees, especially girls. Society often does not value everything that service workers do.



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