Employees forced to smile by customers drink more alcohol after work

A group of researchers from the University of Pennsylvania and the University of New York at Buffalo studied alcohol statistics for 1,592 volunteers whose work involves constant communication with people (waiters, nurses, teachers, salespeople ) Scientists drew attention to how often survey participants felt the need to imitate or suppress emotions, as well as how impulsive they were.

As a result, it turned out that employees who interact a lot with people drank more and more after work than those whose work included fewer social contacts. Scientists have also found a connection between suppression of emotions and addiction to alcohol.

This connection is especially pronounced if the employee has an impulsive character, and his work is associated with short contacts with people: call centers, cafes, shops. Workers with longer working relationships (teachers or doctors) are less likely to encounter this problem.

The suppression of emotions less often leads to negative consequences when the work brings moral satisfaction.

The author of the study, Alicia Grandey, a professor of psychology, believes that it would be nice for employers to study these results and possibly revise the requirements for their employees. "A smile as part of the job is, of course, great (if it’s sincere), but smiling under duress is quite tiring, it takes a lot of resources."



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